County Council Branding

Customer Charter

We strive to
Deliver the best possible care to you in an effective and caring manner.

Déanaimid ár ndícheall
An cúram is fearr a sholáthar duit ar bhealach éifeachtach comhbhách.

Courtesy and Consideration

You are at all times entitled to be served:

  • Efficiently and in a courteous manner.
  • With due regard to privacy and confidentiality.
  • By friendly and helpful staff.

Cuirtéis agus Tuiscint

Tá tú i dteideal i gcónaí seirbhís a fháil:

  • Ar bhealach éifeachtach cuirtéiseach.
  • Le haird chuí ar phríobháideachas agus rúndacht.
  • Ó fhoireann chairdiúil chuiditheach. 

Equality, Openness and Impartiality

We undertake to:-

  • Ensure the right of equal treatment established by equality legislation
  • Deal with you in a fair and open manner.
  • Discuss any aspect of your dealings with us.
  • Explain how a decision was reached.

Comhionannas, Oscailteacht agus Neamhchlaontacht

Geallaimid:-

  • Go n-áiritheoimid an ceart chun cóir chomhionann arna bhunú le reachtaíocht chomhionannais.
  • Go ndéileálfaimid leat ar bhealach cothrom oscailte.
  • Go bpléifimid aon ghné de do dhéileálacha linn.
  • Go míneoimid conas a rinneadh cinneadh.

Our Performance

We undertake to:

  • Monitor and evaluate our performance.
  • Examine the development and delivery of our services in order to meet your needs.
  • Train our staff to meet your needs on an ongoing basis.

Ár bhFeidhmíocht

Geallaimid:

  • Go ndéanfaimid faireachán agus measúnú ar ár bhfeidhmíocht.
  • Go ndéanfaimid iniúchadh ar fhorbairt agus ar sholáthar ár gcuid seirbhísí d’fhonn freastal do do riachtanais.
  • Go gcuirfimid oiliúint ar ár bhfoireann chun freastal do do riachtanais ar bhonn leanúnach.

Access

We endeavour to:

  • Provide clean, accessible public offices that ensure privacy, comply with occupational and safety standards and that facilitate access for people with disabilities and special needs.
  • Accommodate our customers who wish to conduct their business through the Irish language.
  • Social Inclusion

Rochtain

Déanaimid dianiarracht:

  • Oifigí poiblí glana inrochtana a sholáthar a chinntíonn príobháideachas, a chomhlíonann caighdeáin cheirde agus shábháilteachta agus a éascaíonn rochtain do dhaoine atá faoi mhíchumas nó a bhfuil riachtanais speisialta acu.
  • Freastal dár gcuid custaiméirí ar mian leo a ngnó a dhéanamh trí mheán na Gaeilge.

You can help us to help you

  • By making comments, complaints or suggestions about the services you receive.
  • By letting us know when we do something well.
  • By providing full and accurate information.
  • Quoting reference numbers where known.
  • Completing all application forms carefully and legibly.
  • Advising us of changes in circumstances/ information.

Is féidir leatsa cuidiú linne cuidiú leatsa mar a leanas

  • Trí bharúlacha a nochtadh nó trí ghearáin nó moltaí a dhéanamh maidir leis na seirbhísí a fhaigheann tú.
  • Trína chur in iúl dúinn nuair a dhéanaimid rud éigin go héifeachtach.
  • Trí fhaisnéis iomlán chruinn a sholáthar.
  • Trí uimhreacha tagartha a lua más eol.
  • Trí gach foirm iarratais a chomhlánú go cúramach soléite.
  • Trí aon athruithe ar imthosca/ar fhaisnéis a chur in iúl dúinn.

 

 

 
 
 Website Managed by Meath County Council, County Hall, Navan, Co. Meath, Ireland
 tel: +353 (046) 9097000, fax: +353 (046) 9097001, email: customerservice@meathcoco.ie
 Council Emergency Telephone Contact Outside Office Hours: 1890 445 335

 Suíomh gréasáin reachtálaithe ag Comhairle Chontae na Mí, Halla an Chontae, An Uaimh, Contae na Mí, Eire
 teileafón: +353 (046) 9097000, facs: +353 (046) 9097001, ríomhphost: customerservice@meathcoco.ie
 Comhairle teagmhála teileafóin éigeandála taobh amuigh d'uaire oifige: 1890 445 335


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