Customer Charter
We strive to
Deliver the best possible care to you in an effective and caring manner.
Courtesy and Consideration
You are at all times entitled to be served:
- Efficiently and in a courteous manner.
- With due regard to privacy and confidentiality.
- By friendly and helpful staff.
Equality, Openness and Impartiality
We undertake to:-
- Ensure the right of equal treatment established by equality legislation
- Deal with you in a fair and open manner.
- Discuss any aspect of your dealings with us.
- Explain how a decision was reached.
Our Performance
We undertake to:
- Monitor and evaluate our performance.
- Examine the development and delivery of our services in order to meet your needs.
- Train our staff to meet your needs on an ongoing basis.
Access
We endeavour to:
- Provide clean, accessible public offices that ensure privacy, comply with occupational and safety standards and that facilitate access for people with disabilities and special needs.
- Accommodate our customers who wish to conduct their business through the Irish language.
- Social Inclusion
You can help us to help you
- By making comments, complaints or suggestions about the services you receive.
- By letting us know when we do something well.
- By providing full and accurate information.
- Quoting reference numbers where known.
- Completing all application forms carefully and legibly.
- Advising us of changes in circumstances/ information.
Tom Dowling Eoin Holmes
County Manager Cathaoirleach
Cairt Chustaiméirí
Déanaimid ár ndícheall
An cúram is fearr a sholáthar duit ar bhealach éifeachtach comhbhách.
Cuirtéis agus Tuiscint
Tá tú i dteideal i gcónaí seirbhís a fháil:
- Ar bhealach éifeachtach cuirtéiseach.
- Le haird chuí ar phríobháideachas agus rúndacht.
- Ó fhoireann chairdiúil chuiditheach.
Comhionannas, Oscailteacht agus Neamhchlaontacht
Geallaimid:-
- Go n-áiritheoimid an ceart chun cóir chomhionann arna bhunú le reachtaíocht chomhionannais.
- Go ndéileálfaimid leat ar bhealach cothrom oscailte.
- Go bpléifimid aon ghné de do dhéileálacha linn.
- Go míneoimid conas a rinneadh cinneadh.
Ár bhFeidhmíocht
Geallaimid:
- Go ndéanfaimid faireachán agus measúnú ar ár bhfeidhmíocht.
- Go ndéanfaimid iniúchadh ar fhorbairt agus ar sholáthar ár gcuid seirbhísí d’fhonn freastal do do riachtanais.
- Go gcuirfimid oiliúint ar ár bhfoireann chun freastal do do riachtanais ar bhonn leanúnach.
Rochtain
Déanaimid dianiarracht:
- Oifigí poiblí glana inrochtana a sholáthar a chinntíonn príobháideachas, a chomhlíonann caighdeáin cheirde agus shábháilteachta agus a éascaíonn rochtain do dhaoine atá faoi mhíchumas nó a bhfuil riachtanais speisialta acu.
- Freastal dár gcuid custaiméirí ar mian leo a ngnó a dhéanamh trí mheán na Gaeilge.
Is féidir leatsa cuidiú linne cuidiú leatsa mar a leanas
- Trí bharúlacha a nochtadh nó trí ghearáin nó moltaí a dhéanamh maidir leis na seirbhísí a fhaigheann tú.
- Trína chur in iúl dúinn nuair a dhéanaimid rud éigin go héifeachtach.
- Trí fhaisnéis iomlán chruinn a sholáthar.
- Trí uimhreacha tagartha a lua más eol.
- Trí gach foirm iarratais a chomhlánú go cúramach soléite.
- Trí aon athruithe ar imthosca/ar fhaisnéis a chur in iúl dúinn.
Tom Dowling Eoin Holmes
Bainisteoir Contae Cathaoirleach
